Passport Services

COVID-19: Passport Appointments

The Australian Consulate-General in Geneva is again able to provide passport and notarial services. To ensure COVID-19 social distancing requirements, passport appointments will be limited until further notice. Appointments are currently only available in Geneva and there is no Zurich outreach day planed in the near future. 

Specific entry requirements are in place for all visitors to the Australian Permanent Mission and Consulate-General in Geneva:

• You must have an appointment to visit our offices.
• Arrive at the appointment time.  Security arrangements do not allow you to enter the building prior to your appointment time. 
• Only the lodging applicant, or one parent/guardian with minor may attend interviews.  Minors aged 15 or under are not required to attend the interview. Other family/friends are not permitted to enter or use waiting areas.
• All visitors must bring and wear a mask at all times.  We will ask you to remove your mask briefly to confirm your identity.
• All visitors must use hand sanitiser available on site upon arrival at the Consulate
• If you are feeling unwell and exhibiting any COVID-19 symptoms please cancel and rebook your appointment.
• Payment is by card only - We accept Visa, MasterCard and Maestro/EC cards. We do not accept Post Finance, Dinners and American Express.

   Urgent Travel: If you need to travel urgently, please call the Consulate-General in Geneva (+41)22 799 91 00 during business          hours or send us an e-mail: [email protected]

Step by Step Instructions

Notes

1.  Complete and print your application form online at the global website

Login or create an AusPassport account. You will be automatically directed to the correct form by answering the questions. For information on passport application process please check the information sheets below and the Australian Passport Office website.

2.  Print, Sign and Date the application form 

Print: Once you have completed your application online, you can use A4 size paper to print it.  You may need to adjust your printer settings so that the top/bottom of the pages are not cut off (look for Shrink to Fit or Fit to Page settings). Chrome and Firefox users should pay particular attention to this, as it is common for pages to be printed incorrectly if you do not manually adjust your print settings. 

Signatures: When using the PC8 form insure all sections are signed (guarantor, parents, witness & child) before your interview.  Passport staff cannot witness signatures. The PC7 form can be signed at the interview.

Date: Signatures are valid for six months. An application signed more than six months ago cannot be accepted. 

Check there are no alterations to signatures and dates. Application forms containing overwritten dates or signatures cannot be accepted.  Please reprint and sign a new page.

3.  Obtain Two Passport Photos

Carefully check the photo specifications as poor quality photos are the most common reason an application cannot be accepted.

Check our list of Passport Photographers in Switzerland and the Passport Photo Guidelines.

4.  Prepare for your interview

Please carefully read the information sheets to ensure you attend the interview with the correct supporting documents. 

Review the required documents for your application and review the checklist to avoid common errors. Check the requirements for name change, translation of foreign documents and guarantors.

Supporting Documents: All documents must be original documents. We cannot accept certified copies. Please review the information sheets below for the required supporting documents:

Adult simplified renewal (Form PC7, 1 page)

Adult all other (Form PC8, 5 pages)

Child (Form PC8, 5 pages)

Name Change (Form PC8, 5 pages)

Replace a lost/stolen or emergency passport (Form PC8, 5 pages)

Guarantor/Referee (only required when using the PC8 form)

Original documents located in Australia or other Country

5.  Book an appointment to lodge your application. *

IMPORTANT BOOKING INFORMATION - Our online booking system only allows you to book 2 months in advance. Please continue to monitor the online booking system as more slots will become available each day. If your passport application is urgent please contact our office by email [email protected]. Please provide the reason for the urgency and any travel dates, etc.  

Since 1 July 2015, all passport applications must be lodged in person, including renewals. There are no exceptions to this rule, even if you have lodged by mail in the past or live far from our office.

For child applications, one parent must lodge the application in person. It does not matter whether the lodging parent is an Australian citizen.

• Children aged 16-17 years must attend the interview, together with one parent.
• Children aged 0-15 years are not required to attend the interview.

6.  Allow up to 3 weeks to receive your new passport

You can keep your current passport valid while your new one is being processed. Please advise the passports officer at the beginning of your appointment that you would like to retain your passport for travel. Otherwise, the passport will be cut/cancelled and returned to you at the time you lodge.

Mailed within Switzerland: The new passport will be sent to you by registered mail to a Swiss address only (home, work or friend).  A postage fee applies.

Collect in Geneva: You will be notified by email when the new passport is ready and to make an appointment to collect. 

7.  Further passport information

Passports FAQs

Passport Fees and payment methods

Report a lost or stolen passport

Passport care 

How to apply for Australian citizenship