Services for Australians Overseas

Consular Services

If you need consular assistance, please call the Australian Consulate-General in Geneva on +41 (0)22 799 9100 or send an e-mail to [email protected]

If you need immediate assistance, outside of Swiss business hours, please call the Consular Emergency Centre on +61 2 6261 3305 from overseas or 1300 555 135 from within Australia.

Consular staff at the Australian Consulate-General in Geneva can assist Australians overseas in accordance with the Australian Cons ular Service Charter. The Australian Department of Foreign Affairs and Trade maintains a 24/7 Consular Emergency Centre, so you can always contact a consular officer if you are in urgent need of assistance.

We also encourage you to take out appropriate travel insurance and read the Travel Advisories for information about your country of destination. You should take personal responsibility for your travel choices, your safety, finances, and behaviour overseas, including obeying the laws of the country you are visiting.

What we can and cannot do

Further information on what we can and cannot do for Australians overseas can be found in the Australian Cons ular Service Charter.

Please note: The Australian Consulate-General in Geneva cannot assist with visa enquiries. You can find which visa is right for you by using the Department of Home Affair's Visa Finder, by using the Department of Home Affair's Online Enquiry Forms or by calling the Department's Visa Service helpdesk on +61 2 61 96 01 96 on weekdays during Swiss working hours. Alternatively, you can phone the Consulate on +41 (0)22 799 9100 and select "Option 1" and you will be transferred to the Department of Home Affairs.

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We encourage Australians overseas to stay in touch with friends and family and let them know you’re safe. If you need immediate assistance, you can call the Consular Emergency Centre on +61 2 6261 3305 from overseas or 1300 555 135 from within Australia.

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Consular Privacy Collection Statement

Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at Smartraveller privacy collection notice | Smartraveller