Australian Permanent Mission and Consulate-General
Geneva
Switzerland, Liechtenstein

All Other Passports

All Other Passport Appointments

Our online booking system is currently closed - Appointments for passport services can be made by sending an email to: [email protected]. Our online booking system is closed. Appointments are held Tuesdays, Wednesdays and Thursdays in Geneva. There is currently a 1-2 week waiting time for appointments.

To schedule an appointment please provide the following in your email:

  1. In the subject line of your email: Last name, First Name – Passport Appointment
  2. The number of passports you are requiring (include age of children) and type of passport (e.g., Adult Simplified Renewal, Adult First, Child First, Child Renewal, Adult/Child Name Change, Adult/Child Lost/Stolen/Damaged)
  3. Contact phone number and email address
  4. The names of parents/applicants attending the appointment
  5. Preferred ‘days’ (Tuesday, Wednesday or Thursday) and ‘times’ (morning/afternoon) and where you will be arriving from
  6. If you require an urgent appointment - provide specific details of your urgency (e.g., evidence of confirmed travel plans).

More information can be found on the Australian Passport Office website: Getting a passport: How it works | Australian Passport Office (passports.gov.au)

Preparing Your Application

1.  Complete and print your application form online at the global website - Login or create an account where you will be automatically directed to the correct application form by answering the questions. For information on passport applications visit the Australian Passport Office website.

 

2.  Print, Sign and Date the application form 

- Use A4 paper. Ensure the top or bottom of the pages are not cut off (adjust printer settings - Shrink to Fit or Fit to Page settings).

- Ensure the signature to appear in your passport (or your child's) is inside the white box on the application.

- Check there are no alterations to signatures and dates. Application forms containing overwritten dates or signatures not accepted. 

- When using the PC8 form ensure all sections are signed (guarantor, parents, witness & child) before your interview. If no parental consent is required (ie for an adult) ensure the empty page is still presented as part of your application.

- Ensure the parental consent page (Page 4) is completed correctly before printing and signing. Specifically, ensure that the names in sections 13B and 14B are not left blank. Incorrectly executed parental consent will not be accepted.

- Parental consent requires that signatures are witnessed by a suitable witness - please read the declaration carefully before signing and ensure  that both parents sign in the presence of the witness. Passport staff cannot witness signatures.

 

3.  Obtain Two Passport Photos - Carefully check the photo specifications on the APO website as poor quality photos are the most common reason applications are rejected. Photos that do not meet the below requirements will result in a delay in the processing of your passport. More information on passport photos can be found at: Photo guidelines

- In addition to the two printed photos, we strongly recommend providing the digital format of your photos to accompany your application – you can send these to us via emali before your appointment.

 

4.  Prepare the supporting documents - Download, print and use the checklist below that corresponds with your passport application type. Applications with missing information will not be accepted. All supporting documents must be originals. We cannot accept copies.

Adult simplified renewal (Form PC7, 1 page)

Adult all other (Form PC8, 5 pages)

Child (Form PC8, 5 pages)

Name Change (Form PC8, 5 pages)

Replace a Seriously Damaged, Lost, Stolen or Emergency Passport (Form PC8, 5 pages)

Guarantor/Referee (only required when using the PC8 form)

Original documents located in Australia or another Country

Lodging consent in Australia or another Country

 

5. Request an appointment to lodge your application. Please see the ‘Passport Appointments’ information at the top of this page for information on how to book an appointment. Adult passport renewals (if eligible can now be renewed by mail. Please see the section "Renewing by mail).

- Child First passports, Child Emergency passports and all child applications from neigbouring countries BOTH parents are required at the appointment.

- Child Renewal passports, we strongly recommend both parents attend the appointment. If one parent is unable to attend the appointment then they must be contactable by phone in the 24 hours after the appointment.

  • Children aged 16-17 years must attend the appointment with their parents
  • Children aged 0-15 years are not required to attend the appointment.

 

6.  Allow up to 8 weeks to receive your new passport (not including transit and postage times) - You can keep your current passport valid while your new one is being processed. Please advise the passports officer at the beginning of your appointment that you would like to retain your passport for travel. Otherwise, the passport will be cut/cancelled and returned to you at the time you lodge.

- Mailed within Switzerland: The new passport will be sent to you by registered mail to a Swiss address only (home, work or friend).  A postage fee applies (CHF6.30).

- Collect in Geneva: You will be notified by email when the new passport is ready and to make an appointment to collect. 

- We are unable to post passports outside of Switzerland.

 

7.  Additional passport information

Passports FAQs

Passport Fees and payment methods

Report a lost or stolen passport

Passport care 

How to apply for Australian citizenship

Travelling as a Dual Citizen

 

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General's appointments. Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Policy.